Virgin wifi connected, but no internet!
It is annoying when your device displaying status Virgin wifi connected, but nothing is loading. WiFi icon is glowing well but web sites are taking ages to load or not opening at all. It occurs more frequently than most people believe, and it may be because of glitches, network overload or even an outage of the backend by Virgin.
This guide is a clear breakdown of what is typically going on and what real users do to fix it without wasting hours on hold, are usually in clear view.
Outage from backend- By Website
Before adjusting settings or re-booting equipment, eliminate the possibility of a network outage at Virgin. Sometimes it says “virgin wifi connected”, but there is no internet, it isn’t really a problem, you just need to wait it out.
Go to the service status page of Virgin Media on your mobile data (not WiFi) of your phone. Input your postcode and search on faults reported. In case the outage is reported, then there is no problem with your configuration, the connection will be back once the provider has resolved it.
Reboot the Router the Right Way
Majority of the users re-boot too fast. And when your Virgin WiFi connected message comes up but the internet stops, remove the router offline, wait at least 30 seconds and then switch it back on again and leave it to fully restart, which should take 5 minutes. This will clear cache memory, reconnects the IP and usually restores service immediately.
Forget and Reconnect to WiFi
Every now and then devices retain the old IP settings, which have lost relevance to your network. To correct that, go to the WiFi settings of your phone or computer, forget Virgin network, and start with the password again. Due to this the router gets connected to the new IP again & retains new settings.
Look at Cables and Splitters
you can not ignore the physical setup and complaint about unsteady internet. Connect the primary cable leaving the wall socket of Virgin to your switching point. Ensure that it is tight and is free of damage. In case you have splitters, take them out and plug directly in the wall line to determine whether the results are better.
Try Using Ethernet
Directly plug a laptop or desktop into the Virgin Hub by an Ethernet cable. If you get internet connection, then the problem is in your WiFi settings or signal blockage. The WiFi can then be reconfigured or the channel altered to the wireless settings in the hub.
Should even the Ethernet connection break then your hub is not receiving internet over the Virgin network, contact support for that.
Restore to Factory Defaults
Perform a hard reset in case other options fail. Locate the tiny pin-hole on the reverse side of the Virgin Hub, press and hold for a few seconds. Wait until the lights flash and the hub recovers. Then re-connect your devices.
This removes all the old settings including passwords, SSID names, and stored IPs and this in most cases resolves the deep configuration errors that lead to the Virgin WiFi connected no-internet problem.
Signal Interference Check
In case your hub is close to the microwave or cordless phones or any other router, the WiFi signal may appear strong, yet fail to transfer appropriately. Move your hub out of range of such devices, better up and open. Check your connection after repositioning.
There is also the option of switching between Virgin Hub 2.4GHz and 5GHz bands, there are devices that are better with one than the other. There is a strong chance that you may see the status “Virgin wifi connected”, with proper internet access.
Final Thoughts
It is frustrating to deal with Virgin WiFi that has been connected and cannot experience the internet. However, once you learn how the router links to the rest of the network, the issue becomes clear. In the majority of cases, it can be fixed in a few minutes by a mere re-boot, a change of DNS. If not check the cable.
When this happens frequently, then you may want to update your router system code or acquire a WiFi booster to enhance signal strength. The network of Virgin is usually stable, yet as any other ISP, there are minor local glitches. Ensure that your set up is kept clean and well configured, you will save your time.