How to Request Virgin Media Router Replacement?

There are several problems that an old Virgin media router hub can trouble you with like given below;

• Hub is stop working again and again.
• Hub is in modem mode but not coming in router or simple mode.
• Router is restarting again and again automatically.

To solve these types of problems you need to perform these fixes given down here; one of them is Virgin Media router replacement.

Reset to Solve Problem

If you are facing a problem related to the Virgin Media router device in your house, then the simple solution is to perform a hard factory reset process. Here are some instructions to reset the router;

• Find the router RESET pinhole button.
• It will be at the back of the WiFi router.
• Just use the pin or a sharp object to long press the button.
• After pressing the button, the reset process will start.

By resetting the router all the settings will be deleted and cleared out, so you must re-adjust all the settings from the Virgin media connect app or Login interface.

Request Technical Team Visit

The second solutions to the mentioned problems above will be technical team support or visit to your home.

• To take help from the Virgin media support by call, you have to register to the router model on the My Virgin media app or visit After registering your name, Email address and phone number, you have to type your issues with the router and submit.
• To take the technical team visit in your home, you have to make a call and apply for it. You can do from My Virgin media app .

Replace Virgin Media Hub

The last option is replacing Virgin router unit to another and upgrade it to the latest Virgin media hub. The latest model is Virgin media hub 5. To book a new one, you just have to visit the http://Virginmedia.com website store and select one.

You can also replace it with your old model of the router and setup your new one by following simple steps;

Setup New Virgin Router

• Connect the router with the modem or direct with the ISP server socket in modem mode.
• Then, connect it with the computer or laptop and by using the web browser search the 192.168.1.1 or 192.168.0.1.
• You will reach to the Virgin Media hub login interface page, where you have to enter the username and password.

The credentials are given in the user manual or on the label of the hub.

• Enter the admin credentials and Log In to the interface dashboard, here you can setup your new Virgin router hub router.

In Conclusion

Here, you have seen and learned about how to solve the problems by resetting the virgin hub and take help from the technical team. But at last if any solution is not working, then you have to request Virgin Media router replacement.