Problem Setting Up UniFi AP on Hub 5! Let’s Fix It

Setting up UniFi AP device with the hub 5 is easy but if you can’t find the devices on the interface, then how you can fix it. Here, you will find solutions how you can solve the Problem setting up UniFi AP on Hub 5.

Reasons

The fact why the UniFi AP device not connecting with the hub 5 is that enabled modem mode in the hub device. There can be cable damage issue or any other technical problem.

Solutions:

There are only two fixes that you can apply to solve the Problem setting up UniFi AP on Hub 5 at home without any high paid brand support. Let’s have a look:

Disable Virgin Media Modem Mode

For the connection, you have to disable the modem mode and link the AP device to the Virgin media router. You have to access the Virgin router settings.

1. Connect the computer with the Virgin media hub networkvia cable or WiFi.
2. Open the browser and search the default IP address 192.168.0.1.
3. You will reach to interface login page, where you can access the settings using admin credentials.
4. In the Virgin media settings, click on the MODEM MODE option and disable it.

Now, the hub is working as the router and you can try to connect the UniFi AP device to hub 5 again.

Check for Any Cable Damage

One other reason why you are facing problem is cable damage (Ethernet), so you must check the cables. If you find any then,replacing the cable is best option.

If any solution and tip is not working then you must reset the devices (both), then set the hub 5 again through the Virgin router login interface and try connecting again.

At The End

The virgin hubs are designed to connect to the modem as well as with ISP server socket directly. Then you can link more devices with hub. But if the connection is not working at all then you can take help from our support.