Unable to Login to Mobile App (My Virgin Media App)
The Virgin media routers, WiFi pods, and boosters can be setup from your phone through My Virgin Media app or Virgin Media Connect app. these can be accessed by using username and password as well as from the Email account.
But if you are unable to login to mobile app with the help of the any admin credentials or Email address, then you should try these below written fixes.
Solutions: Unable to Login to Mobile App
We will share five simple to apply solutions and tips to solve the issues that you are facing right now, so let’s learn them without wasting any time;
Check You Are Connected to Internet
The internet should be connected to your phone, and it should be from the Virgin hub network. To check go to the Wi-Fi settings in your internet device and choose the Virgin media network from there. If the phone is not connected to the router network then connect it by entering the password key.
Check Hub is Connected to ISP
Your hub can connect to the ISP directly via Co-axial cable directly. If you have set it up as a Modem mode from the Virgin Media Hub login interface, then you should check the cable is connected in to the correct port in hub. Also, check the cable is in fine condition
Restart Hub Internet Network
Refreshing the hub can be the best solution to fix the issue (unable to login to mobile app). just reboot the router hub, by following the methods;
1. Press the hub power button for two times, first press will turn off the router and second press will turn it on again.
2.You can reboot it by plugging out the device adapter and plugging it in again in the electric wall socket.
Update Your Mobile App
The Mobile app can be gone out-of-date, so go to the Play Store or App Store in your phone. Search down the app you want to update. If there is a new update for the MY VM app then download and install it. Then try to log in to the dashboard.
Log in to Interface on PC
The last option is to log in to the interface GUI from your computer or laptop, to check what is happening to the app, and what the problem is. To login, just connect computer to hub network, search 192.168.0.1 to reach to the login page. Enter the login details and reach to the interface window. Here you can run a Scan and find out the reason of the issue.
Conclusion
Here, you have seen and learned the solutions for unable to login to mobile app (My Virgin Media app).