Virgin Hub 5 Keeps Disconnecting (SOLUTIONS)

Virgin Media hub 5 is one of the networking devices that you can use as the modem and router. But, if you are facing Virgin hub 5 keeps disconnecting from internet or modem or ISP, then you should solve this issues right away. Here, you will get to know about how to find out what causing this Virgin media down issue and how to solve it.

Reasons: Why Virgin Hub 5 Keeps Disconnecting

There can be multiple reasons or causing factors why you are facing problem such as hub keeps disconnecting. Have a look at some of them;

• Your area of living has come into weak internet zones or dead zones.
• To find out the causing factors, you can scan your home from the Virgin Media Connect app.
• DNS cache glitches can be the reason why you are facing these errors.
• Using out-dated firmware version can also be a factor of the issue.

Now, let’s solve this mentioned problem ‘Virgin hub 5 keeps disconnecting’.

Solutions

We will share only those fixes or solutions which are majorly used and are used by experts, so let’s learn them;

Check Connected Cables

Ethernet cable is use to connect the hub to the cable modem and power cord supply power to the hub. If any of them is damaged then replacing them is the best option. Check them closely and make sure the cables are in good condition and working fine.

Restart Virgin Hub 5

Rebooting is the best option to dispel the problem. To restart, you have to the turn off and on the hub. There are two way to do that;

• Find the Power button and press it twice.
• Plug out and plug in the power adapter in the wall socket.

Reset Virgin Hub 5

Resetting is the last option or solutions to fix the problem. Reset process will cleared out every setting you have set for the hub. To reset;

• Find the reset button at the hub’s back.
• Press and hold it for 10 seconds.
• Re-configure the Virgin Hub 5.

You can also check advanced connection status from the interface or Virgin Media Hub login interface. Take a look at some instructions to do that;

• Connect computer to the hub network and search 192.168.0.1 IP in web browser.
• You will get to the virgin router settings login page and then access the interface.
• Go in to the Modem Status overview, and you can see the overall status of the hub and connected devices to it.

End Conclusion

Here, you have seen the reasons why you are facing the Virgin hub 5 keeps disconnecting. We have also provided solutions to fix the problem.