Virgin Assist for Virgin Media App Setup

Virgin Assist help you to identify the right Virgin Media App for the right utility. There are different Virgin apps available; several enable the management of television, broadband and other home devices from a single interface. An application also allows you to review your broadband bills and payment information. If you don’t know how to connect your WiFi devices to the Virgin app, we offer a comprehensive step by step guide to make the most of Virgin Mobile Applications.

Virgin Media Apps 

• Virgin Media Connect 
• My Virgin Media  
• Virgin TV Connect
• Virgin Media Play 

These are the mobile apps that allow users to conveniently manage their services, access support and stay updated on exclusive offers directly from their smartphones. In below section, you will learn in detail how to download and configure these apps step by step. 

Virgin Media Connect App 

Pair your Virgin Media devices to the Virgin Media Connect app to access and manage their settings, like updating firmware, changing WiFi passwords, and many more. 

How to Download Virgin Media Connect App.

1. You can download Virgin Media Connect App from Google Play Store or Apple App Store. 
2. Go to any store (of your choice), and type Virgin Media Connect into the search bar. 
3. Download and install the app into the device.

How to Login to Virgin Media Connect App

1. Pre-requisite: Virgin Hub Router should be connected to the modem. 
2. Disable the mobile device’s cellular internet.
3. Connect the mobile device to the Virgin router’s network. 

(If you login to the app post-router-setup, then use the default login detail mentioned on the router’s label.)

4. You can either login using the default credentials mentioned on the label of the Hub, or create a new account using Email verification. 
5. After successful login to the app, you can configure the Virgin router. 

How to Configure Virgin Hub Router via Virgin Media Connect App

1. Once logged into the app, enter the serial number and model of the router. 
2. Make sure your device is connected to WiFi. 
3. Now the app will automatically pair and connect with your Virgin router. 
4. Once the app connects with your hub, then you can see the list of all the smart gadgets connected with your router. 

My Virgin Media App

The Virgin Media App allows you to manage all settings related to your Virgin Media Broadband. You may review bills and service status, manage your services, and more. Procedure for configuring this application.

How to Download My Virgin Media App 

1. Download Virgin Media Connect from Google Play or Apple App Store.
2. In any store, search for Virgin Media Connect.
3. Download and install the app on your device.

How to Login to My Virgin Media App 

1. Open the app, and it will ask for login. 
2. Enter your Virgin Media broadband account details here.
3. If it asks, enter the One-Time Password (OTP) sent to your device. 
4. If you don’t have an account, then you need to register yourself on my.virginmedia.com

What are the Features of My Virgin Media App

1. Check your bills, payments, and service status.
2. Use this app to connect up to seven devices at the same time. 
3. Check for service issues in your area. 
4. Locate your account number and area references. 
5. Here you can also explore the latest offers. 

Virgin TV Go App 

The Virgin TV Go App is meant only for Virgin TV customers. You can use up to 5 devices simultaneously. You can download it on any device like mobile, tablet, or PC.

How to Download Virgin TV Go App

1. You can download Virgin TV Go App from Google Play Store or App Store.
2. Type Virgin TV Go into the search bar. 
3. Download and install the app into the device.

How to Login to Virgin TV Go App

1. Login to the app using your Virgin Media account details.
2. Follow the on-screen steps to register the device.
3. Select the content to watch.
4. Start streaming.

What are the features of Virgin TV Go App

1. You can use the app as a remote for your Virgin TV Stream box
2. Save your shows for watching them later. 
3. Download shows to watch the content offline.

Virgin Media Play 

Virgin Media Play app is a free streaming app that allows you to watch shows and movies on demand. It is available on all devices. If you want a guide to help you set up your Virgin Media Play app, follow the steps outlined below

How to Download Virgin Media Play

1. Download Virgin Media Play from Google Play Store or Apple App Store. 
2. Go to any store, and type Virgin Media Play into the search bar. 
3. Download and install the app into the device.

How to Login to Virgin Media Play

1. Login to the App.
2. Enter Virgin Media Account credentials to login.
3. If you don’t have an account, then create one by clicking on the Sign-Up button.
4. Complete the login to access the interface.

How to Use Virgin Media Play

1. Use search and control to watch your favorite content. 
2. Use the remote to watch live TV, access apps, and select box sets or movies on demand.
3. Create up to six individual profiles to get personalized recommendations.

How to Update Firmware Using the Virgin Media App?

Firmware updates are relatively easy to download using the Virgin Media app. Here are the easy steps to update firmware:

1. Access the app: Open the Virgin Media Connect or My Virgin Media app on your mobile device.
2. Login – Enter your previously set username and password.
3. Go to the device settings. Navigate to the section where you manage the linked devices.
4. Check for updates. If your device requires a firmware update, the app will notify you automatically.
5. Start an update: Select the update option to begin the download and installation process.

How to Change SSID and Password Using App? 

When you setup the new Virgin Media Hub router, you need to change the SSID and password for network security. Follow the steps to change your SSID and password.

1. Download the app: Download the “Virgin Media Connect” app on your device. 
2. Log in: Access the app and log in with your Virgin Media account details. 
3. Go to Broadband: Go to the “Broadband” tab in the app. 
4. Select WiFi: Tap the “WiFi” icon to access your network settings. 
5. Edit details: Click on the Edit icon to change your SSID (network name) and password. 
6. Restart: Restart the router and start connecting the device with the new SSID and Password. 

What Settings Are Available in the Virgin Media App?

Change Admin Login Credentials 

1. Go to the app interface of the Virgin Hub router. 
2. Login to the router. 
3. Navigate to Advanced Settings > Security > Wireless settings. 
4. Change the login details.
5. Click on the Apply Changes. 

Set Parental Controls

1. Go to Account Settings in the Mobile app.
2. Select Online Security Option 
3. Tap on Child Safe
4. Use Web Safe to limit Screen Time with Timer.

Guest Network Setup 

1. Login to the Virgin Media Connect app. 
2. Navigate to Wireless > Basic Settings > Guest >
3. Turn on the Guest Network. 
4. Select the name and password of the guest network. 
5. Set the number of guest connections.
6. At last click on Apply Changes option. 

Wi-Fi Channel Configuration

1. Login to the Virgin Media Connect router. 
2. Navigate to Advanced Settings > Wireless 
3. Select the channel that you want to set for both 2.4GHz and 5GHz bands. 
4. Then select the channel with the least traffic to optimize your connection. 

QoS (Quality of Service) Settings

1. Go to the advanced settings of the Virgin Media Connect app. 
2. Find the Quality of Service settings and click on it. 
3. Here, select the device or application. 
4. Select the device that you want to prioritize for high-speed internet.

Troubleshooting Tips if Virgin Media App Not Working

If you are facing a problem while login or using Virgin Media app, then you must follow troubleshooting tips given below. These tips help you to resolve common connectivity issues.

Check Internet Connection

1. Make sure your internet connection is stable and router is connected properly to modem.
2. Disconnect your mobile from the router, and reconnect it. 

Update App 

1. If you are using an outdated version of the router, then you might face connectivity problems.
2. It is highly recommended to use an updated version of the Version media app. 

Correct Login Detail

1. If you are not able to login to the app, then you might be using in-correct login credentials. 
2. Use correct username and password that are mentioned on the router’ label to login. 

Check for Service Outages

1. If there are any internet issues in your area, then you can’t use mobile app. 
2. Check for any service outage by visiting the My Virgin Media website. 

Check Physical Connection 

1. Check if all the power and network wires are in good condition, and connected to their respective ports. 
2. If there is any faulty cable, then you replace or repair it immediately. 
3. Ensure that your router is properly connected to the modem. And the device is connected to the router. 

Cannot Access Certain Content 

If you are not able to see any content, then check for any restrictions on your account. 

Clear Cache and Cookies

• Always clear the cache and cookies of the Virgin Media apps. 
• Temporarily disable all VPN and antivirus software while using the app. 

Reset 

• If your problem is still not solved after using the above tips, then you need to reset the device and the router. 
• To reset the router, press the reset button on the router for 10-15 seconds. And wait till the light turns solid. 
• To reset the device, go to the mobile’s settings and reset your device according to your mobile.

FAQs