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Virgin Media Hub Setup

You are at the right place – Virgin Assist, if you want to setup your Virgin Media Hub Login Account. Virgin Media offers different Hub models, namely: Hub2, Hub 2AC, Hub 3, Hub 4, Hub 5, and Hub 5x. Hubs work similar to routers offering gigabyte Ethernet ports, ultra-fast internet speed, and wide WiFi network coverage. Go through our step-by-step setup Guide for each model of Virgin Media Hub.  

Virgin Media Hub 3 Setup

Virgin Media Hub 3 router transmits wireless network over WiFi 5, 802.11ac protocol, and it has fewer internal antennas in comparison to hubs 4 and 5. Follow the steps to setup Hub 3 Device:

  1. First, Position Hub3 router at the mid-location (central place) of the house. 
  2. Connect to ISP in modem mode; and connect to modem through ethernet cable in router mode.
  3. Power on the device and connect computer to device’s network for configuration.
  4. Next, access the web browser and enter IP address 192.168.0.1 into the URL.
  5. Here, use default login credentials to login to the Hub’s settings. 
  6. After successful virgin media Hub login, use the dashboard to manage and customize multiple settings of the router. 

Virgin Media Hub 3 Setup

Note: Virgin Media Hub Models – Hub 2 & Hub 2AC follow the same setup instructions of Hub3.

Virgin Media Hub 4 Setup 

Virgin Media Hub 4 runs dual-band wireless signals and it is an updated version of the model – Hub 3. Setting up Hub 4 is more or less similar to Hub 3. The steps are: 

  1. Link Hub 4 router to either modem or ISP port. 
  2. Power on Hub.
  3. Open a web browser. 
  4. Fill in & Enter IP Address 192.168.0.1into the URL address bar of the browser.
  5. Login Page will be loaded.
  6. Use default login details (find these on router’s label).
  7. After a successful login, you will finally reach the SET UP Page.

Virgin Media Hub 4 Setup

Use the dashboard of the setup page to set a new SSID and password; you can manage other settings also here. Besides web interface, Virgin Media Connect App can also be used to configure Hub4.

Virgin Media Hub 5 Setup 

Virgin media router Hub 5 supports dual-band wireless channels and WiFi 6 protocols. Let’s see how to set up Virgin Media Hub 5 at home.

  1. Find the central place of your home and place Hub5. 
  2. Connect to modem via ethernet cable. 
  3. Go to any browser and enter 192.168.0.1. 
  4. Login to the virgin web interface using default login username & password. 
  5. Set Up Page will load; here you can manage the dashboard.
  6. Create new SSID and password credentials for wireless connection. 

Virgin Media Hub 5 Setup

Now your Virgin Media Hub 5 has been set up. Connect your devices to the router by using new SSID and password. 

Virgin Media Hub 5X Setup 

Hub 5X is the latest version of the Virgin Media Hub models. Hub 5x offers significantly faster 10Gbps port in comparison to 2.5Gbps port of Hub5. You can set up the device easily with simple steps:

  1. Place Hub 5x at the central (mid-point) location of the house.
  2. Connect Hub5X to the coaxial port using coaxial cable (when you are using Hub 5X as a modem, and connecting it directly to ISP port).
  3. You can also connect Hub5X to the modem with an Ethernet cable. (when you are using Hub 5X as a router).
  4. Power on Hub5X.
  5. Hub5X automatically connects to the internet network within a few minutes.  
  6. Connect computer to Hub5X’ s network, and access virgin media ip192.168.0.1 to login.
  7. You will be redirected to Setup Page, wherein you can configure the device Hub 5X router. 
  8. Hub5X is ready to use. Connect your smart gadgets with the super sonic WiFi speed of Hub5X.

Virgin Media Hub 5X Setup

Following above methods, you can successfully set up all the models of Virgin Media router. Each Hub model has unique features, but they all follow a similar uniform setup process.

Essential Settings to Configure in your Virgin Media Hub

Once you have successfully completed the setup of Virgin Media Hub, next comes the settings that play a major role in optimizing WiFi network performance. Here, we list important Settings to consider:

Set Network Name and Password
  • Open virgin media web interface using IP: 192.168.0.1 in an updated browser of your computer.
  • Read the label of Hub to identify your default login credentials.
  • After login, Go to Wireless Settings Option. 
  • Create new WiFi network name & password.
  • Click on Apply Changes button. 
  • Restart the Hub.
  • Connect your smart devices to Hub’s WiFi using the new SSID and password. 
Change Admin Login Credentials 
  • Access the setup web interface (192.168.0.1 ) of the Virgin Hub router. 
  • Login to the router. 
  • Go to “Advanced Settings”.
  • Select “Security” in Wireless Settings”. 
  • Change Username and password.
  • At last, Click on Apply Changes. 
Virgin Media Hub Firmware Update 
  • Login to web interface of Hub.
  • Open “Advanced Settings”. 
  • Select “Upgrading Firmware”.
  • Download the latest Firmware files from this section.
  • Upload these files on the web interface.
  • Finally, your Hub is updated.
  • Updated Firmware is important for improving the overall functionality & performance of the Hub. 
Set Parental Control
  • Access “Account Settings” Via Setup Web Interface of Virgin Hub.
  • Click on “Online Security Option”.
  • Snap the child Safe Option to Purple.
  • Use “Timer” to limit screen time.
Guest Network Setup 
  • Connect computer to Hub’s network. 
  • Access “Setup Interface of Hub using IP address”. 
  • Go to Wireless > Basic Settings > Guest > 
  • Turn this option On.
  • Create unique login credentials for the guest network. 
  • Limit the number of guest connections using this feature.
  • Click Apply Changes to finish the guest network setup.
Wi-Fi Channel Configuration
  • Login to the Virgin Media Hub.
  • Navigate to Advanced Settings > Wireless 
  • Here, select the channel that you want to set for both 2.4GHz and 5Ghz bands, respectively.
  • Always select a channel having least traffic for an optimized WiFi network. 
QoS (Quality of Service) Settings
  • Go to “Advanced Settings” on Web interface. 
  • Select “Quality of Service” Settings.
  • Here, it will ask to select the device or application. 
  • Select the smart device (smart TV, smart door bell, smart CCTV Camera, etc.) for which you require faster internet speed.

Configure above essential settings for your Virgin Hub to work effectively, and securely.

Virgin Media Hub Not Working 

“My Virgin Media Hub is not working”, this problem might arise due to internet connectivity errors, slow internet speed, hardware or software issues. You can resolve such errors easily by restarting the Hub, checking firmware updates, checking internet outages, or checking network cables. Refer below Troubleshooting tips:

Check Physical Connections
  • Check Power Supply to Hub.
  • Check Power Cable & Network Cable against damages. 
  • Either Replace or Repair faulty cables.
  • Check Modem to Hub Connection.
Power Cycle
  • Power Cycling troubleshoots almost all connectivity errors.
  • To power cycle, turn off the Hub
  • Unplug the power and network cables.
  • After a while, plug-in all the cables.
  • Power on Hub after a few minutes.
Update Firmware
  • Outdated Firmware can be a major reason behind Virgin Media Hub not working.  
  • Access Advance Settings on the Setup Interface Page to update the firmware.
  • Click on Upgrading Firmware and check for the latest Firmware. 
  • If it is available then download and upload it over the interface to update the Hub.
Use these tips while you login
  • Always use an updated web browser.
  • Clear Browser’s Cache & Cookies.
  • Disable VPN.
  • Disable antivirus software.
Reset to Restore Factory Default Settings
  • Use RESET Button to reset Virgin Media Hub.
  • Press Reset Button for 10-15 seconds. 
  • You will find an LED light will start blinking on the device. 
  • Wait until the light turns solid.
  • After reset, re-configure the Hub. 

Note: Above fixes are applicable to all the Virgin Media Hub Models.  

FAQs

Connect your computer to the hub’s network, access virgin media Hub IP address 192.168.0.1 over an updated browser. Thereafter, login using the default admin credentials.  

 Yes, you can configure your Virgin Media Hub using the Virgin Media Connect app. This app gives you a dashboard to control network settings and monitor connected devices.

If you forget your login password, then you need to reset the router to its factory settings. This can be easily done by pressing the reset button on the back of the hub. 

Rightly position your Virgin Media Hub in the central place of your home to improve WiFi network coverage. Ensure the device is away from obstructions & electronic interferences.

Yes, regularly updating the firmware of your Virgin Media Hub is important, because it improves performance, fixes bugs, and enhance security.  

  It’s important to change the default admin username and password, enable network encryption to WPA3, set up parental controls if needed, and timely check for firmware updates to enhance security. 

 Absolutely! You can change your SSID (network name) and password at any time by accessing the web interface of the router. 

If you face connectivity issues, then restart your hub, check connections, and ensure that your devices are within the range. Check for broadband outage in your specific area or try resetting Hub.

 Yes, you can connect devices using Ethernet cables to the Hub for a stable and faster internet connection.

The Virgin Media Hubs do not support VPN setups; you can configure VPNs on devices like computers or tablets, but not WiFi networking devices.